Can tenants call you directly?
Only if the manager has put that in writing; otherwise the manager's line is the one that dispatches.
Property managers
Tom Hanks, owner, 24/7 Express Handyman Service · Updated September 2026
24/7 Express Handyman Service gives a property manager one number that is answered at 2 a.m. and one work order that the owner can read.
Standing terms are agreed once; each dispatch is confirmed by text with the address and the zone rate before Tom rolls.
The arrangement
Call to set up a standing arrangement; terms are agreed by phone and confirmed in writing before the first dispatch.
Call now
Answered 24/7 by Tom or his dispatcher.
24/7 Express Handyman Service confirms the address, the zone rate and the dispatch fee before rolling.
Questions people ask
How is the licensed work handled?
Plumbing, electrical, HVAC and gas work is performed by a licensed trade, which contracts and bills separately; the handyman work order covers the first response.