Tom Hanks, owner, 24/7 Express Handyman Service · Updated September 2026
24/7 Express Handyman Service answers burst-pipe calls in Salt Lake, Park City and Heber. 55°F is the minimum thermostat setting IBHS recommends keeping in a home no one is occupying, to keep pipes from freezing. (IBHS Winter Weather Ready Guide news release)
Do this now
Shut the main water valve — usually where the supply enters the house, near the water heater, or at the meter box by the street.
Open the lowest tap in the house to drain the pressure, and open the tap nearest the frozen section.
Move anything that will be ruined by water; put a bucket or towels under the leak.
When to stop and call
If the pipe has split, if water is inside a wall or ceiling, or if a section will not thaw within 30 minutes of gentle heat, stop and call. 24/7 Express Handyman Service handles the shut-off, containment and drying, and brings in a licensed plumber for the repair.
24/7 Express Handyman Service confirms the address, the zone rate and the dispatch fee before rolling.
What 24/7 Express Handyman Service does on site
Shut off and isolate the supply if you could not find the valve.
Contain the leak, extract standing water and set drying equipment.
Make safe: pull soaked drywall or ceiling that is sagging, and secure the area.
What the licensed partner does
A licensed plumber repairs or replaces the burst section and restores supply; that work is contracted and billed by the plumber.
What to have ready when you call
Where the main shut-off is, if you know
Whether the water is on or off now
Which room and floor the leak is on
The address and a gate or lockbox code if the house is unoccupied
What happens next
The dispatcher confirms your address, the zone rate and the dispatch fee, then Tom rolls.
On arrival Tom stops the water, contains the damage and photographs everything before it is moved.
Photograph the damage before anything is moved and keep every receipt; 24/7 Express Handyman Service provides an itemised invoice your insurer may ask for. The dispatch fee and job cost are paid by you on the day.
By zone
Park City & Summit County.Park City's nightly rental ordinance requires every licensed property's responsible party to live within a one-hour drive and stay reachable by phone twenty-four hours a day, answering inquiries within twenty minutes, which matters when a caretaker rather than the owner is the one who hears about a freeze first. IBHS recommends never letting an empty home's thermostat drop below 55°F, even when no one is home.
Questions people ask
Can I thaw a frozen pipe with a torch or heat gun?
Never attempt to thaw a pipe with an open flame; DC Water and other utilities warn that a torch, kerosene heater or propane heater can scorch the pipe or start a fire. A hair dryer, heating pad or towels soaked in hot water is the accepted safe method.