Tom Hanks, owner, 24/7 Express Handyman Service · Updated September 2026
24/7 Express Handyman Service answers burst-pipe calls in Heber City. 55°F is the minimum thermostat setting IBHS recommends keeping in a home no one is occupying, to keep pipes from freezing. (IBHS Winter Weather Ready Guide news release) 5,590 feet is the elevation of the NOAA climate station in Heber City, whose 1991-2020 climate normals record a January average low temperature of 12.5 degrees Fahrenheit and 21.5 inches of average January snowfall. (NOAA NCEI U.S. Climate Normals 1991-2020 (Monthly) — Heber, UT)
Do this now
Shut the main water valve — usually where the supply enters the house, near the water heater, or at the meter box by the street.
Open the lowest tap in the house to drain the pressure, and open the tap nearest the frozen section.
Move anything that will be ruined by water; put a bucket or towels under the leak.
Shut off and isolate the supply if you could not find the valve.
Contain the leak, extract standing water and set drying equipment.
Make safe: pull soaked drywall or ceiling that is sagging, and secure the area.
What the licensed partner does
A licensed plumber repairs or replaces the burst section and restores supply; that work is contracted and billed by the plumber.
What to have ready when you call
Where the main shut-off is, if you know
Whether the water is on or off now
Which room and floor the leak is on
The address and a gate or lockbox code if the house is unoccupied
What happens next
The dispatcher confirms your address, the zone rate and the dispatch fee, then Tom rolls.
On arrival Tom stops the water, contains the damage and photographs everything before it is moved.
Photograph the damage before anything is moved and keep every receipt; 24/7 Express Handyman Service provides an itemised invoice your insurer may ask for. The dispatch fee and job cost are paid by you on the day.
In Heber City
Utah's traction law applies to US-40 through Summit and Wasatch Counties during severe winter storms, requiring vehicles to carry snow tires, chains, or another approved traction device before traveling the highway that connects Heber City to the rest of the Wasatch Back. Traction devices such as chains, snow socks, or tires carrying the three-peak-mountain-snowflake symbol on all wheels are also acceptable under the law. (Traction Law — UDOT Wasatch Back)The Heber City climate station's 1991-2020 normals show a minimum temperature at or below 0 degrees Fahrenheit on an average of 4.5 days in January, and at or below freezing on an average of 29.9 of January's 31 days. (NOAA NCEI U.S. Climate Normals 1991-2020 (Monthly) — Heber, UT)
Calls come from around Deer Creek, Soldier Hollow, Homestead Crater.
Questions people ask
How cold does it have to be for pipes to freeze in Heber City?
There is no single trigger temperature since insulation and exposure matter, but IBHS and DC Water both advise keeping an indoor thermostat no lower than 55°F to keep pipes from freezing. Heber City's own January average low, shown above, is the number worth watching.