Ice dam causing a leak in Heber City

Tom Hanks, owner, 24/7 Express Handyman Service · Updated September 2026

24/7 Express Handyman Service answers ice-dam calls in Heber City. 32°F is the line that matters for an ice dam, per the University of Minnesota Extension: part of the roof's surface has to stay above freezing while another part stays below it, and heat escaping into the attic is usually what keeps the upper roof that warm. (Dealing with and preventing ice dams — University of Minnesota Extension) 5,590 feet is the elevation of the NOAA climate station in Heber City, whose 1991-2020 climate normals record a January average low temperature of 12.5 degrees Fahrenheit and 21.5 inches of average January snowfall. (NOAA NCEI U.S. Climate Normals 1991-2020 (Monthly) — Heber, UT)

Do this now

Use a roof rake from the ground to pull snow off the lowest few feet of roof — that's the load feeding the dam.
Never chip at the ice dam itself with a shovel or axe; that tears shingles loose and makes the leak worse.
Put a bucket or towels under any active drip inside and move anything the water would ruin.

Call now

Heber Valley & Wasatch County

(801) 999-0827 Text photos

Answered 24/7 by Tom or his dispatcher.

Mountain passes close in heavy snow; the dispatcher gives a live estimate before rolling.

24/7 Express Handyman Service confirms the address, the zone rate and the dispatch fee before rolling.

An ice dam built up along the eave of a slate roof — Photo: Dmcroof, CC BY-SA 3.0

What 24/7 Express Handyman Service does on site

Clear snow load from the eaves with a roof rake to stop feeding the dam.
Contain and extract any water that has already made it inside.
Tarp or board an opening if shingles have already lifted.

What to have ready when you call

Whether water is actively dripping inside, or just visible on the roof
How long the ice has been built up
Whether the attic has visible frost or wet insulation
The address and access details

What happens next

The dispatcher confirms the address, the zone rate and the dispatch fee, then Tom rolls.
On arrival Tom clears the load feeding the dam and contains any water that already got in.
Photograph the damage before anything is moved and keep every receipt; 24/7 Express Handyman Service provides an itemised invoice your insurer may ask for. The dispatch fee and job cost are paid by you on the day.

In Heber City

Utah's traction law applies to US-40 through Summit and Wasatch Counties during severe winter storms, requiring vehicles to carry snow tires, chains, or another approved traction device before traveling the highway that connects Heber City to the rest of the Wasatch Back. Traction devices such as chains, snow socks, or tires carrying the three-peak-mountain-snowflake symbol on all wheels are also acceptable under the law. (Traction Law — UDOT Wasatch Back) The Heber City climate station's 1991-2020 normals show a minimum temperature at or below 0 degrees Fahrenheit on an average of 4.5 days in January, and at or below freezing on an average of 29.9 of January's 31 days. (NOAA NCEI U.S. Climate Normals 1991-2020 (Monthly) — Heber, UT)

Calls come from around Deer Creek, Soldier Hollow, Homestead Crater.

Questions people ask

Why do ice dams show up in Heber City specifically?

An ice dam needs snow sitting on the roof, a roof warm enough underneath to melt it, and a cold eave to refreeze it on — exactly the swing between a heated attic and a below-freezing overnight low that the service area sees most winters.

More questions about ice dam causing a leak

Sources

Dealing with and preventing ice dams — University of Minnesota Extension — retrieved 2026-09-22
NOAA NCEI U.S. Climate Normals 1991-2020 (Monthly) — Heber, UT — retrieved 2026-09-19
Traction Law — UDOT Wasatch Back — retrieved 2026-09-19

All sources